Tag Archives: monitoring

OMG, We Don’t Have a Social Media Command Center!

By Veronica | Published: June 15, 2010

Oh wow! What's a "social media command center?" Do you have one? Does your company need one?

Posted in Work | Also tagged brands, business, Social Media, tools | 14 Comments

Using Social Networks for Customer Feedback + List of Free Tools

By Veronica | Published: January 24, 2010

My experience in using social networks to listen for customer feedback for a retail brand, plus a list of my favorite free tools. As presented to Product Management Consortium on January 22, 2010.

Posted in Work | Also tagged Ben Bridge Jeweler, brands, customer service, Facebook, listening, Social Media, social networks, tools, Twitter | 12 Comments

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Tag Archives: monitoring

OMG, We Don’t Have a Social Media Command Center!

Using Social Networks for Customer Feedback + List of Free Tools

Search

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Connect with me

Recent Posts

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