Oh wow! What’s a “social media command center?” Do you have one? Does your company need one?
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Tag Archives: monitoring
Using Social Networks for Customer Feedback + List of Free Tools
My experience in using social networks to listen for customer feedback for a retail brand, plus a list of my favorite free tools. As presented to Product Management Consortium on January 22, 2010.
Posted in Work Also tagged Ben Bridge Jeweler, brands, customer service, Facebook, listening, Social Media, social networks, tools, Twitter 12 Comments
